Returns / exchanges / refund policy
Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately, we can not offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also appear in the original packaging
Other non-refundable items:
To complete your return, we need a receipt or proof of purchase.
Do not send your purchases to the manufacturer.
There are some situations where only partial refunds are granted (if any)
Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an e-mail informing you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact us your bank. There is often processing time before a refund is published.
If you have done everything and still have not received your refund, please contact us at the following address:
Sold items (if any)
Only regular priced items can be refunded, unfortunately, items of sale can not be refunded.
Exchanges (if any)
We only exchange items if they are defective or damaged. If you have to exchange it for the same article, send us an e-mail firstname.lastname@example.org.
If the item has been marked as a gift when purchasing and shipping directly, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item has not been marked as a gift during the purchase, or if the donor has received the order that was sent to you later, we will send you a refund to the donor and he will inform you of your return .
delivery time: 14 to 18 days
To return your product, contact email@example.com .
You will be responsible for paying your delivery charges to return your item. The shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are sending an item over 75 €, you should consider using a shipping service to follow or purchase shipping insurance. We do not guarantee that we will receive your returned item.