Frequently Asked Questions

How long am I delivered?

Delivery times are approximately 14 to 21 working days. However, this time may be slightly exceeded due to high demand.

Is delivery free?

Delivery is free for all orders for a limited time, hurry up!

Missing items to my order, where are they ?

We have a lot of suppliers, when you order, each supplier takes care of a particular product. If you order 5 different items (some will be faster, others will be slower). However, if you order 3 times the same product, then they will all be in the same package.

How do I know if my payment is secure?

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to the network of our payment service provider, or your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

What payment methods are available?

We accept all major credit cards (VISA, Mastercard) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

How to request a return ?

If you are not satisfied with your purchase and would like to return an item, contact us within 7 days of receiving your order. Please provide an order number and the reason for the return. Our customer service team will review your request and send you instructions if it has been approved.

Are the return costs supported?

All return costs and other charges are the responsibility of the customer.

Can I request a refund of the product ?

For any online purchase on Barbarian Riders, you benefit from an unconditional guarantee of satisfaction of one month with refund if the product is defective.